A moment..

[zorathenne]

Hrmm.. I was deciding how to go about this post.. I know I made some new friends here since I started this journal.. And of course, many of them know hardly *anything* about me other than what they may read in my entries.. My other friends have a bit of advantage here, as they knew me way before Livejournal hehe.. I had intended a while ago I would make some sort of introductory entry, but, well.. *grin* Time passes.. I still intend on doing one.. but I think I will try it this way..

If you want to know something about me that isn't mentioned in my Info section, then ask away =). I promise I will answer fully.. Just keep the questions tastefull and *respectfull*.. All subjects.. I'll put all my answers and stuff in one big entry =)

So ask away! =)

Comments

[msladyice.livejournal.com]

LOL hard to ask questions when you feel as if you someone put a big spot light on ya! LOL.

Now about this one? How long have you been with EarthLink. I use to work for them, December 31st is My last day.

[shinjokuroi.livejournal.com]

Just out of curiousity, which department? A friend of mine still does toil away there in their CS department: indigoskynet

[msladyice.livejournal.com]

I work in a department called customer outreach, which was disbanded.

I am surprised your friend is still has a job as well, EarthLink outsourced over 1500 technical support, customer service, and technical support jobs earlier this year... .or was it last year.

[msladyice.livejournal.com]

I work in a department called customer outreach, which was disbanded.

I am surprised your friend is still has a job as well, EarthLink outsourced over 1500 technical support, customer service, and technical support jobs earlier this year... .or was it last year.

I was told a while back to move to the ATL to further My career with EarthLink since that was now corp. headquarters. I just can not do the humidity.

[shinjokuroi.livejournal.com]

Well, she made it in through TAC, and keeps accumulating Q-stars.. so, I guess they like her too much to let her go?

[msladyice.livejournal.com]

I know we kept some our own in house people. Is she in ATL as well?

[shinjokuroi.livejournal.com]

Yep. I think she's in the saves department currently.

[msladyice.livejournal.com]

That says it all! That is EarthLink's baby. The ISP business has a churn problem. They lose about 50% of their business each year. So they have to have to see that many more accounts to grow the customer base. Each department, dial up, broadband, wireless, all have their own churn rates.

You friend is one of our last lines of defense so to speak. If someone tries to cancel, saves are the ones tries to keep them.

[shinjokuroi.livejournal.com]

Well, if memory serves, don't pretty much all ISPs have the problem of a high churn rate? Admittedly, though, Earthlink is the only one I've ever heard of that has set up a department specifically to try to counter that particular tide.

[msladyice.livejournal.com]

Yes that is what I meant when I said the ISP business. I meant all ISPs in general.

I am sure other companies have it as well, ever call some place to cancel something and they transfer you or there is a special option for cancellation on the phone queue. Normally you have a bunch of agents who especially trained for keeping customers.

[shinjokuroi.livejournal.com]

Neither of the two I've worked at had such a department. They just considered it to fall under the auspices of the CS department in general.

[msladyice.livejournal.com]

Really! Wow. We always had a group who handled cancellations. Granted that group has turned into the saves team which is a higher tier in CS. It seems to work for them!

I did outbound calling to customers about their accounts. We called for various reasons, from a collections aspect, to welcome to EarthLink aspect. We were trying to help lower churn, by getting to people before they wanted to cancel.

[zorathenne.livejournal.com]

ROFL..

I was *wondering* how I got so many spankings!! I'm all like 'Whoa! People *really* wanna KNOW about me!'..
I dunno if I'm supposed to be so amused (like I already am) or feel some type of way about this.. *giggle*

Where are the *questions*?!! roflrofl

Spank me with questions already!!

[shinjokuroi.livejournal.com]

Wait a second here... are you actually objecting to the sort of spankings you've been receiving and are instead requesting alternate modes of spanking? ;) *grin*

[zorathenne.livejournal.com]

Bah!!

You know what I want.. So give it to me dammit! *evil grin*

[zorathenne.livejournal.com]

*giggle* MsLadyIce... meet Shinjokuroi..
Shinjokuroi... meet MsLadyIce.. hehee..

So how's everyone doing? =)

Btw I'll just answer this here (then maybe again in my answer post).. I have been with Earthlink since 1996. =) I like them.. I think I'll keep them.. =)
Anymore questions? *wiggles*

[msladyice.livejournal.com]

Oh I got tons of questions, but none want to be the first. LOL

I am doing awesome! Yourself?


Good to meet you Shinjokuroi! What does your name mean? Sounds Japanese!

[shinjokuroi.livejournal.com]

Hello. Good to meet you as well. And insofar as the name, yeah, it's meant to at least resemble it. Kuroi, as memory serves, means Black in Japanese. And Shinjo is one of the family names for the clan I play (or, more precisely, used to) in Legend of the Five Rings - a CCG with heavy Eastern influences.

So, the big joke was that since I do everything differently than most of the members of my clan, I might as well call myself the Black Sheep.. but that just didn't work. So, there ya go. ;)

[zorathenne.livejournal.com]

Hee hey! Ask =).. Be first.. Don't worry bout the slackers =) It's *me* that has to answer them *wiggle*..

Besides.. if You don't ask, then You won't *know* =)
But lil' ole me needs to get to bed.. =) I'll rejoin all the fun when I get home and stuff tomorrow *huggles*.. Sleep well when You go to sleep! =)

[shinjokuroi.livejournal.com]

Hugs with the appropriate *kweh* sound effects? ;)

[msladyice.livejournal.com]

Right on very creative. I wish I have more of a creative mind. My creatively lends itself to only a couple of areas in My life.

[zorathenne.livejournal.com]

~Kweh!

[msladyice.livejournal.com]

Ok I will ask about the lifestyle stuff first.

How did you find out about it?
How long have you been interested in it?
Have you practiced any of it in real life?

I think that is all for now.